Terms & Conditions

www.playgolfholidays.com hereinafter referred to as PGH, operating as a travel agent & tour operator, is a trading company belonging to Owners Abroad Thailand, herein after referred to as OAT. OAT is a company registered in Thailand. All contracts & agreements between PGH or OAT & the company’s clients are subject to the laws of Thailand & all disputes must be settled using the legal system in place in Thailand.

The descriptions shown on the PGH web site & distributed through other means are those supplied by the service providers. Neither PGH nor OAT is responsible for the accuracy of the descriptions. PGH offers products & services offered by service providers, PGH & OAT endeavor to ensure that the service operators are compliant with the wishes of PGH & OAT; neither PGH nor OAT are responsible for non compliance by the service providers.

No booking is considered as confirmed by PGH or OAT until PGH or OAT has received cleared funds to cover the full invoice total.

Some service providers may require a security deposit at the time of the client’s arrival & prior to the client’s use of the services this is usually covered by a credit card. This security deposit is not included in the client’s contract or agreement or in the invoice total. It is the client’s responsibility to ensure that this security deposit is available to the service provider & that the deposit charge is removed when no longer required, usually upon departure.

When a client provides credit card details for payment of their PGH or OAT booking, it is accepted by the client & the card holder that all extra expenses incurred by a client of PGH or OAT with a service provider, must be settled by direct arrangement between the client & the service provider. In a case where the client fails to satisfy a service providers extra charge & PGH or OAT are required by the service provider to satisfy this outstanding sum, PGH & OAT reserve the right to debit the amount & a service charge of 10% from the client’s credit card.

PGH operates on a prepaid system, all service providers are prepaid prior to the client’s arrival, in the case of dispute PGH must be advised prior to the clients decision to make a complaint to a service provider. PGH will then endeavor to settle the dispute on behalf of the disputing parties. Under no circumstances will PGH or OAT, nor any of the service providers, accept claims for reimbursement without prior authority from PGH or OAT where a client considers a product or service to be not of a standard that they expected or believed they would receive.

All of the PGH service providers operate a cancellation policy which is dependent on the time of travel. To cover this requirement PGH operates the following blanket cancellation policy:

Cancellations sent by e-mail or post mail & received by PGH or OAT before two months prior to the start date of the booking, it is agreed that PGH or OAT will retain the full booking deposit to cover administration costs.

Cancellations sent by e-mail or post mail & received by PGH or OAT within two months of the booking start date, it is agreed that PGH or OAT will retain the full booking sums paid to cover the service provider’s cancellation requirements & the administration charges incurred by PGH or OAT. The PGH & the OAT e-mail tracking system will automatically send a received receipt & a read receipt to the sender if the sender requests a receipt. We recommend that you set your e-mail system to automatically request both received & read receipts.

PGH & OAT reserve the right to cancel bookings at any time. In the case of cancellation by PGH, OAT or any of the service providers prior to the start date of the booking, clients will be offered a full refund of the monies received from the client by PGH or OAT, or in the case of cancellation by a service provider, PGH or OAT will endeavor to provide replacement products or services of a similar or better quality wherever possible. In the case of cancellation by a service provider after the start date of the booking, PGH or OAT will find alternative services or products for the client. PGH & OAT will endeavor to provide alternative services or products of a similar or better standard, in a case where PGH or OAT are only able to provide services or products of a lower standard then the client will be refunded the difference between the advertised prices of the services or products.

Neither PGH, OAT nor any of the service providers accept responsibility for any case of accident, damage or loss, suffered by an PGH or OAT clients or any third parties, howsoever caused whilst clients of PGH or OAT are using the services provided by PGH, OAT or any of the service provider.

We strongly recommend that clients purchase travel insurance to cover these eventualities.

PGH & OAT operate an emergency telephone service (not 24hrs) which is answered by an English speaking operator. In the case of non arrival of a service provider, or a dispute with a service provider or a member of the service provider’s staff, clients are requested to call this number before entering into a dispute.

PGH & OAT endeavor to provide the best possible service to all of our clients. We welcome feedback, both complimentary & advisory so that we may continually improve our services.

In line with usual internet business practice, all contracts are considered as accepted by the client when the client provides either credit card details or sends funds directly to our bank. We recommend that you check all documentation in full before agreeing to accept the contract. All PGH & OAT documentation is issued in English as standard practice; it is not the responsibility of PGH or OAT if a client has not understood the documentation in full.